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​Appointment Confirmation, Deposit, Cancellation/Missed Appointments, & Start Time

Confirmations: We will contact you before your scheduled organization session to confirm your appointment. If you book through our app, you'll receive confirmation within the same platform. For non-app bookings, confirmation will be sent via email from

Deposits: To secure your appointment, a deposit equal to two hours at the agreed-upon rate is required. If you engage more than one organizer, an additional hour per organizer will be added to the deposit (e.g., a two-hour deposit for one organizer, and a three-hour deposit for two organizers). Full payment is due upon completion of the service.

Cancellations Policy: Cancellations made with less than 48 hours' notice may result in the forfeiture of your deposit. Emergencies will be considered on a case-by-case basis for potential future credit. Cancellations after 5 p.m. the day before or on the same day will incur the charge of the full deposit.

Punctuality: We kindly request that clients be ready to start at the appointed time for each hands-on decluttering and organizing session, as sessions begin promptly at the scheduled time. Delays caused by the client will impact the allotted session time.

Acceptance of Services

ORGNZE provides the Client with a quote for hourly services along with a link to these terms of service. We require a minimum of a two hour deposit for all new clients. Payment of the deposit indicates an acceptance of our pricing and terms of service. Post organizing price negotiations are not accepted.


By entering into this contract, the Client acknowledges that ORGNZE may handle personal items and information. ORGNZE agrees not to disclose any such information and pledges to uphold strict confidentiality and respect for the Client’s belongings and home. ORGNZE conducts criminal background checks on all employees through SentryLink.

We do not share your information and update our practices as required in our primary locations of California, Georgia, and Texas. We adhere to stringent privacy policies, and any breach by an employee is grounds for termination.

Disruption of Services

ORGNZE reserves the right to terminate the contract if the Client repeatedly cancels or changes appointments, or engages in disruptive, threatening, or violent behavior. "Disruptive" behavior includes hindering ORGNZE from performing their professional duties, such as yelling, verbal abuse, or refusing reasonable requests. "Threatening" behavior includes non-physical threats to individuals or property, while "violent" behavior includes physical assault.

We reserve the right to issue refunds , or not, in cases of service disruption.

ORGNZE does not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any activities or operations.

ORGNZE assigns organizers based on client location, job requirements, physical needs, and skill set. Each organizer undergoes training and a written exam. Assignments are made solely at our discretion, regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status.

Fees & Payments

ORGNZE independently determines and communicates fees and expenses to the Client in advance. We charge fees and expenses that we deem reasonable, legitimate, and commensurate with our experience and the services provided.. We have benchmarked our pricing against other providers in a way that is honest and not based on insider information or collusion.  "One Hour" of work equals one staff hour. When multiple organizers are present, each organizer's hours contribute to the total contracted hours. For example, if the Client requests 12 hours of organizing and we assign two organizers who each work six hours, we fulfill the contracted hours.

ORGNZE reserves the right to charge different rates for work in conditions deemed hazardous or dangerous based on the situation, such as outdoor or garage jobs.  We also reserve the right to charge a premium should the job not be as described. 

At this time, we only accept payment via credit card (Visa, Mastercard, Discover, American Express) and process payments via QuickBooks to ensure the security of your data. We collect a two-hour deposit before each job, with full payment due within 24 hours of job completion unless prepaid through a package purchase.


We ask that you speak up immediately if something is not completed to your satisfaction but no later than within 2 business days so we can correct the situation. This is hands on organizing so please speak up during the session. Our organizers welcome feedback and appreciate the chance to make it right.

Safety and Personal Liability of the Client

ORGNZE is fully insured via a General Liability policy and Surety Bond. We carry Workers Compensation insurance for our employees.  We ask that you remove any items BEFORE our session that may be breakable and/or may present a hazard to our employees.  We practice a safety first mindset and ask our organizers to take great care in your home for your safety,  the protection of your belonging and for their own safety. 

We also reserve the right to leave a job that is a biohazard, unsafe in any way or if the home owner causes a distruption, uses inflammatory or threatning language or is physically threatneing.  Forfeiture of deposit will be taken on a case by case basis up to two hours of time. 

Please remove any firearms from the area where we are working prior to our appointment. Our organizers will not handle any firearms or weapons of any kind. They are instructed to leave the home while these items are removed from any working area. 

Please secure all pets while we are working. ORGNZE employees are frequently in and outside of the home while working. We are not responsible for your pets leaving the home while we are working.

Children under the age of 18 should not be in the area where we are working and handling large and heavy items for their safety and the safety of our organizers. 


Photo Release

Client may be asked to release all rights to before and after photos, to be used in ORGNZE publications, including but not limited to the website and pamphlets.  Client agrees that photos may also be used provided that Client’s name is not linked to the photos in any way.  We take before and after photos. If you do not wish for us to use your photos, please let us know.


Process Ownership

Regarding the purging, sorting, and organizing of items, the Client maintains process ownership.  ORGNZE recognizes items as the sole property of the Client, and though efforts will be made to help purge when needed, it is hereby stated that the final decision on such matters belongs to the Client.  This is hands-on organizing and will not remove items for discarding and donating without your permission.  You MUST inspect the items we are removing before we leave the home.  We are not responsible for items we have donated once they leave your home. 


Project Outcomes

Project outcomes depend on the Client's willingness to purge and donate when needed, and to properly organize and maintain items.  Long-term maintenance of organization hinges on the Client's commitment to maintaining the order, and quantity of items in the space. We offer maintenance programs.



Referrals are an important part of the success of ORGNZE. If the Client refers someone to us who becomes a new client, the existing Client will receive ONE HOUR of organizing services FREE (at your next session) after the new client’s first paid session with us!



All sales are final. There are no refunds for services/hours completed or post completion negotiation.

ORGNZE reserves the right to refund any remaining, unused hours from prepaid packages (based on the calculations stated above) and terminate the contract, if the client repeatedly cancels and creates a disruption of services. This is at the sole discretion of ORGNZE.


Supplies & Shopping Assistance

ORGNZE will either make suggestions about what supplies should be purchased and the Client will do the shopping OR per the Client’s request, ORGNZE will shop and purchase the supplies, making certain they are delivered to Client's location.

Clients are responsible to pay for all agreed-upon supplies (file folders, labels, labeling tape, storage containers, shelving, etc.) necessary for the completion of the project and the fee for shopping and returns. The standard hourly rate will apply for all shopping and returns. Receipts for funds spent on Client's behalf will be presented as soon as possible and payment remitted by the Client within 3 days of receipt.


Travel Time

30 minutes of travel time is complimentary. Any additional travel time is billed at the discretion of ORGNZE at $15.00 per quarter hour. Travel time costs will be provided in advance.

Travel fees may be waived at the sole discretion of ORGNZE.

Not sure if we provide services in your area? Contact us about your city!

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