ORGNZE® Terms of Service 

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Thank you for trusting ORGNZE® with your home and life organizing needs. We want your experience to be smooth, transparent, and safe. These Terms of Service explain what you can expect from us and what we ask of you in return. By booking with ORGNZE®, you agree to these Terms.

1. Definitions

Client: the person, household, or organization hiring ORGNZE®.

Organizer(s): professionals employed or contracted by ORGNZE®.

Services: organizing, decluttering, packing/unpacking, relocation support, shopping for supplies, and related tasks agreed upon.

Negligence: failure to exercise the care a reasonably prudent professional would use.

Gross Negligence / Malfeasance: reckless, willful, or intentional misconduct beyond ordinary mistakes.

Safe / Unsafe Conditions: circumstances judged under a reasonable-person standard that may present hazards to health or safety.

Completion Sign-Off: the written or electronic acknowledgment (in person or via our project sign-off form) confirming the work performed and the disposition of items at the end of a session.

1. Scope of Services

ORGNZE® provides organizing services as described in your booking confirmation or estimate.

All decisions about what to keep, discard, donate, or recycle remain with the Client.

ORGNZE® will never remove any items from your home without your explicit approval.

Any changes to scope requested during a session (additional rooms, added services) will be confirmed verbally or in writing before work begins and billed at the applicable rate.

1. Deposits, Payments & Pricing

A deposit equal to two hours at the agreed hourly rate is required to secure bookings. You may also prepay through Thumbtack if applicable to safeguard your funds. If multiple organizers are scheduled, add one hour per additional organizer at the quoted rate. Our hourly price is per person, per hour.

Deposits apply toward the final invoice and are non-refundable if you cancel late (see Section 4).

Remaining balances are due at the end of each session. By booking, the Client authorizes ORGNZE® to charge the payment method on file for all hours worked, supplies pre-approved and purchased, and any fees described in these Terms, unless other arrangements are confirmed in writing in advance.

Travel of up to 30 minutes each way is included. Additional travel is billed at $18 per 15 minutes.

Supplies purchased by ORGNZE® on your behalf will be pre-approved by the Client and reimbursed within 3 business days of receipt delivery.

1. Cancellations, Rescheduling & No-Shows

Cancel at least 48 hours before your appointment to avoid losing your deposit.

Cancellations with less than 48 hours' notice (including after 5:00 p.m. the day before, or same-day) will result in forfeiture of the deposit. Documented emergencies will be considered individually at ORGNZE®'s discretion.

No-Show: if organizers arrive at the scheduled time and are unable to begin work within 15 minutes because the Client is not present, access is not available, or the home is not ready, this is treated as a same-day cancellation. The full deposit is forfeited, and the Client may be billed for a minimum of two hours per scheduled organizer to cover time and travel already committed.

If you delay the start of your session, it will still end at the scheduled time with no fee reduction, unless approved in advance by the owner.

If ORGNZE® must cancel or reschedule a confirmed appointment for reasons within our control, your deposit will be applied in full to the next available session or refunded, at your choice.

1. Client Responsibilities

Work Areas: Organizing may create temporary hazards (open boxes, stacked bins, moved furniture). Clients agree to avoid active work zones during sessions. If a Client, guest, or pet enters an active work area and is injured, ORGNZE® is not liable.

Pets: We love pets and would never knowingly bring harm to any animal. For their safety and the safety of our organizers, all pets must be secured before sessions begin. This prevents escapes and allows organizers to work without disruption. ORGNZE® cannot be responsible for pets that are unsecured during service.

Children: For their safety and to allow us to work efficiently, children should not be present in active work areas during sessions.

Firearms: ORGNZE® organizers are not permitted to work in or around any unsecured or unlocked firearms. Firearms stored in a locked cabinet or gun safe are acceptable. Any unsecured weapons must be removed and secured before service begins. Failure to comply may result in suspension of services without refund of the deposit.

Pre-Existing Conditions: Clients agree to point out, before work begins, any items or fixtures known to be fragile, damaged, improperly mounted, or structurally unsound (shelves, closet rods, furniture, electronics, etc.). ORGNZE® is not responsible for damage or failure of items that were already compromised, whether or not disclosed.

Review of Items: Clients are responsible for reviewing and approving all items before they leave the home. Items are only removed as trash, recycling, or donation after Client approval, which is captured verbally during the session and reflected in the Completion Sign-Off at the end of the appointment. Once an item has been approved for removal, ORGNZE® is no longer responsible for it, and the Completion Sign-Off serves as the record of what was approved.

1. Liability, Damage Claims & Good Faith

ORGNZE® works in good faith and to the standard of a competent professional.

We accept responsibility for damage we directly cause through our own negligence (e.g., breaking or misplacing an item), up to the limits of our general liability coverage.

We cannot accept responsibility for damage resulting from pre-existing conditions beyond our control, for example, items that fall because a shelf is not properly anchored, or a closet rod that collapses under the existing weight of a Client's belongings. We take great care and ask that Clients take reasonable precautions as well.

Missing or Lost Items: ORGNZE® is not responsible for items that are lost, misplaced, or unaccounted for unless there is clear and convincing evidence the item was in the Client's possession at the time of service and was lost due to ORGNZE®'s direct negligence. A Client's own account, standing alone, is not sufficient to establish this.

High-Value Items: ORGNZE® recommends that Clients secure or disclose high-value items (e.g., jewelry, cash, watches, collectibles valued over $500) prior to service. ORGNZE® is not liable for undisclosed high-value items unless gross negligence is demonstrated.

Scope of Access: Organizers will only access rooms and areas explicitly included in the agreed scope of work. Clients wishing to restrict specific areas should communicate this clearly at the start of the session. A violation of this scope-of-access provision by an Organizer does not, by itself, constitute evidence of negligence, theft, or wrongdoing with respect to any specific item.

Reporting a Claim: Any damage or missing-item claim must be reported to ORGNZE® in writing within 48 hours of the session during which the issue is alleged to have occurred, with a description and, where possible, photos. Claims reported after 48 hours, or after the item has been moved, repaired, discarded, or replaced by the Client, cannot be verified and will not be accepted. Timely reporting allows us to investigate fairly while the facts are still fresh for everyone.

In cases of gross negligence or malfeasance, ORGNZE® remains fully responsible, without the limitations above. Except in those cases, the Client agrees not to bring claims against ORGNZE® for incidental issues that may arise during normal organizing work, and agrees that ORGNZE®'s liability for any claim will not exceed the total amount paid for the session in which the claim arose.

ORGNZE® carries general liability insurance, bonding, and workers' compensation coverage. In the event of a covered loss, ORGNZE® may pursue resolution through applicable insurance or bonding coverage, subject to the terms and limits of those policies, and reserves the right to direct valid claims through that coverage.

1. Unsafe Conditions & Right to Withdraw

ORGNZE® may refuse or stop work if conditions are unsafe, biohazardous, or threatening to the health or safety of our organizers.

If unsafe conditions prevent organizers from working safely or completing the session, the deposit (minimum two hours) may be retained.

This provision protects both Client and Organizer safety.

1. Item Disposal & Completion Sign-Off

Before any items are treated as trash, recycling, or donation, the Client confirms approval in the moment, room by room or category by category, as work proceeds.

At the end of each session, ORGNZE® will provide a Completion Sign-Off summarizing the work performed and, where applicable, categories of items removed. Signing (in person or electronically) confirms the Client's approval of what was done that day.

If a Client is not present for the full session, a household member or designated representative aged 18 or older may approve items and sign off on the Client's behalf.

Disputes about a specific item must be raised before the organizers leave the home whenever possible, or otherwise reported in writing within 48 hours per Section 6. ORGNZE® is not responsible for items reported as missing or wrongly discarded after that window, or after the Completion Sign-Off has been provided without objection.

1. Non-Payment & Chargebacks

Payment is due for all hours worked and pre-approved supplies purchased, regardless of the Client's satisfaction with organizational outcomes not attributable to ORGNZE®'s negligence.

The Completion Sign-Off, session notes, and any before/after documentation serve as evidence that services were rendered as described.

Initiating a credit card chargeback or payment dispute for services that were actually performed, without first contacting ORGNZE® in writing to attempt to resolve the issue, is treated as a breach of these Terms. ORGNZE® reserves the right to dispute the chargeback with supporting documentation and to pursue the unpaid balance through invoicing, collections, or small claims court.

Unpaid balances more than 15 days past due may accrue interest at the maximum rate allowed under California law, and the Client agrees to reimburse reasonable costs of collection, including filing fees, to the extent permitted by law.

1. Photos & Marketing

ORGNZE® may take before-and-after photos to document work completed.

Photos used for marketing purposes (website, social media, promotional materials) will never include names, faces, or any identifying information.

If you do not wish for photos to be taken or used at all, notify us in writing before your session.

1. Termination of Services

ORGNZE® may end services immediately, without refund of completed hours, if:

A Client, guest, or household member is abusive, threatening, or creates an unsafe environment.

The environment presents biohazards or other unacceptable risks.

The job scope was materially misrepresented at the time of booking, or repeated cancellations make ongoing service impractical.

The Client fails to pay for a prior completed session.

Refunds for unused prepaid hours may be considered at ORGNZE®'s discretion. Completed service hours are non-refundable.

1. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles, and applicable local ordinances in the county where services were performed.

Before filing any claim, both parties agree to first attempt in good faith to resolve the dispute directly.

Any claim that cannot be resolved informally may be brought in the small claims or superior court of the county in which the services were performed, and each party consents to that venue.

Nothing in these Terms limits either party's right to bring a claim in small claims court for amounts within that court's jurisdiction.

1. Updates to Terms

ORGNZE® may update these Terms from time to time. Updated versions will be posted on our website. The version in place at the time of booking applies to that session.

ORGNZE® is a division of HardiHar, LLC.