top of page

ORGNZE® Terms of Service

Last updated: September 16, 2025

Thank you for trusting ORGNZE® with your home and life organizing needs. We want your experience to be smooth, transparent, and safe. These Terms of Service explain what you can expect from us and what we ask of you in return. By booking with ORGNZE®, you agree to these Terms.

1. Definitions

  • Client: the person, household, or organization hiring ORGNZE®.

  • Organizer(s): professionals employed or contracted by ORGNZE®.

  • Services: organizing, decluttering, packing/unpacking, relocation support, shopping for supplies, and related tasks agreed upon.

  • Negligence: failure to exercise the care a reasonably prudent professional would use.

  • Gross Negligence / Malfeasance: reckless, willful, or intentional misconduct beyond ordinary mistakes.

  • Safe / Unsafe Conditions: circumstances judged under a reasonable-person standard that may present hazards to health or safety.

2. Scope of Services

  • ORGNZE® provides organizing services as described in your booking confirmation or estimate.

  • All decisions about what to keep, discard, donate, or recycle remain with the Client.

  • ORGNZE® will never remove any items from your home without your approval.

3. Deposits, Payments & Pricing

  • A deposit equal to two hours at the agreed hourly rate is required to secure bookings. You may also prepay in Thumbtakc if applicable to safeguard your funds. If multiple organizers are scheduled, add one hour per additional organizer x the quoted rate. Our hourly price is PER PERSON PER HOUR 

  • Deposits apply toward the final invoice and are non-refundable if you cancel late (see Section 4).

  • Remaining balances are due at the end of each session unless otherwise arranged.

  • Travel of up to 30 minutes each way is included. Additional travel is billed at $18 per 15 minutes.

  • Supplies purchased by ORGNZE® on your behalf will be pre-approved and reimbursed within 3 business days of receipt delivery.

4. Cancellations & Rescheduling

  • Cancel at least 48 hours before your appointment to avoid losing your deposit.

  • Cancellations with less than 48 hours’ notice (including after 5 p.m. the day before or same-day) may result in forfeiture of the deposit. Emergencies will be considered individually.

  • If you delay the start of your session, it will still end at the scheduled time with no fee reduction unless approved by owner of company 

5. Client Responsibilities

  • Work Areas: Organizing may create temporary hazards (open boxes, stacked bins, moved furniture). Clients agree to avoid active work zones. If a Client, guest, or pet enters and is injured, ORGNZE® is not liable.

  • Pets: We love pets and would never knowingly bring harm to any animal. That’s why it is critical that all pets are secured before sessions begin. This keeps them safe, prevents escapes, and allows organizers to work without disruption. ORGNZE® cannot be responsible for pets that are unsecured during service.

  • Children: For their own safety and to allow us to work as efficiently as possible, children should not be present in active work areas during sessions.

  • Firearms: ORGNZE® is not permitted to work in or around any unsecured or unlocked firearms. Firearms stored in a locked cabinet or gun safe are acceptable, but any unsecured weapons must be removed and secured before service begins.

  • Review of Items: Clients must review and approve all items before they leave the home. Once an item has been approved for removal (trash, recycling, donation), ORGNZE® is no longer responsible for it.

6. Liability & Good Faith

  • ORGNZE® works in good faith and according to the standard of a competent professional.

  • We accept responsibility for damages we directly cause (e.g., breaking or misplacing an item).  However if something breaks because your area is unsecured, we may not reimburse. e.g. a breakable falls off a shelf because the shelf is not secured, your closet rod collapses because of the excess weight of your clothes. We can not fully contemplate every scenario but we take great care, responsibilty and ask that you do likewise. 

  • In cases of gross negligence or malfeasance, ORGNZE® remains fully responsible. Except in those cases, the Client agrees not to bring claims against ORGNZE® for incidental issues that may occur during normal organizing work.

  • ORGNZE® carries General  liability insurance, bonding, and worker’s compensation coverage.

7. Unsafe Conditions & Right to Withdraw

  • ORGNZE® may refuse or stop work if conditions are unsafe, biohazardous, or threatening.

  • If unsafe conditions prevent organizers from moving freely or completing work, the deposit (two hours minimum) may be retained.

  • This protects both Client and Organizer safety.

8. Photos & Marketing

  • ORGNZE® may take “before” and “after” photos to document work.

  • Photos may be used for marketing (website, social media, promotional materials) but never include names or identifying details only with client's persmission

  • If you do not wish for photos to be used, notify us in writing before your session.

9. Termination of Services

ORGNZE® may end services immediately if:

  • A Client, guest, or household member is abusive, threatening, or unsafe.

  • The environment presents biohazards or other unacceptable risks.

  • The job scope was misrepresented, or repeated cancellations make services impractical.

Refunds for unused prepaid hours may be considered at ORGNZE®’s discretion. Completed service hours are non-refundable.

10. Governing Law

These Terms are governed by the laws of the state where HardiHar LLC dba ORGNZE® is registered. Disputes should first be addressed in good faith between both parties before pursuing legal remedies.

11. Updates to Terms

ORGNZE® may update these Terms from time to time. Updated versions will be posted on our website. The version in place at the time of booking applies to that session.

bottom of page